Codonics Virtua Manual de usuario Pagina 184

  • Descarga
  • Añadir a mis manuales
  • Imprimir
  • Pagina
    / 208
  • Tabla de contenidos
  • SOLUCIÓN DE PROBLEMAS
  • MARCADORES
  • Valorado. / 5. Basado en revisión del cliente
Vista de pagina 183
11-20 Device Status and Troubleshooting
Virtua provides a Connect to Support utility that allows Codonics
Technical Support personnel to access the device remotely and help
users with configuration, troubleshooting, and general product
usage questions.
You must be logged in as a user with administrator privileges to run
this utility.
NOTE:
Only a user at the site can initiate the remote access connection to Codonics
Technical Support. This prevents unauthorized access to the device.
The device must be connected to a LAN that has Internet access for
this utility to work. Remote access requires that the firewall at the
customer site allow outgoing and incoming network connections to
the device on TCP port 5500.
When a connection is made, Codonics Technical Support personnel
can see the same screens as you and have the same control over the
device as you do. This allows you and Codonics to work
cooperatively to solve problems.
You can disconnect the session at anytime. If either Codonics or a
user at the site disconnect, only a user at the site can initiate a new
connection.
1. Touch the
Utilities
button.
The Utilities screen displays.
2. If not already displayed, touch the
Diagnostics
tab.
Allowing Remote Access
CAUTION
Initiate a remote access connection to Codonics only when requested by
Codonics Technical Support personnel.
3
8
To allow
remote access
to Codonics
Technical
Support
Vista de pagina 183
1 2 ... 179 180 181 182 183 184 185 186 187 188 189 ... 207 208

Comentarios a estos manuales

Sin comentarios